Returns & Refunds
Thank you for purchasing AOGLLATI furniture. We hope you are satisfied with your purchase. If you are not satisfied, we offer the following return and refund policy to ensure your shopping experience is pleasant.
Return Policy
You may request a return within 30 days of receiving the product. Please ensure the following conditions are met:
- The product is unused and in its original packaging.
- All accessories, manuals, and gifts are included.
- The return request must be made within 30 days of the purchase date.
Refund Policy
Once we receive your return and confirm it meets the conditions, we will process the refund within 7 business days. The refund will be issued via your original payment method. Please note:
- Shipping fees are non-refundable unless the product is defective.
- The refund amount may vary depending on the payment method used.
How to Request a Return
Please follow these steps to request a return:
- Contact customer service, providing your order number and reason for return.
- We will provide you with the return address and further instructions.
- Please return the product along with its original packaging and all accessories.
Warranty Policy
AOGLLATI furniture products come with a one-year warranty. The warranty covers:
- Material defects
- Craftsmanship issues
- Functional issues under normal use
Please note that the warranty does not cover damage caused by normal wear and tear, misuse, or improper maintenance. To claim warranty service, please provide proof of purchase.
Frequently Asked Questions
1. How will I know if my return request has been approved?
We will notify you of the status of your request via email once we receive your return request.
2. Can I return assembled furniture?
If the furniture has been assembled, you can still request a return, but please ensure the product is unused and in good condition.
3. What should I do if the product I received is defective?
If you receive a defective product, please contact our customer service team immediately, and we will provide a solution.
Contact Us
If you have any questions or need further assistance, please contact us at:
Customer Service Email: service@aogllati.com
Policy Changes
We may update this return and refund policy from time to time. Any changes will be posted on this page, so please check back regularly for the latest information.