Returns & Refunds

Thank you for purchasing AOGLLATI furniture. We hope you are satisfied with your purchase. If you are not satisfied, we offer the following return and refund policy to ensure your shopping experience is pleasant.

Return Policy

You may request a return within 30 days of receiving the product. Please ensure the following conditions are met:

  • The product is unused and in its original packaging.
  • All accessories, manuals, and gifts are included.
  • The return request must be made within 30 days of the purchase date.

Notes: 

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refund Policy

Once we receive your return and confirm it meets the conditions, we will process the refund within 7 business days. The refund will be issued via your original payment method. Please note:

  • Shipping fees are non-refundable unless the product is defective.
  • The refund amount may vary depending on the payment method used.

Cancel order

Cancel order support time limit: within 24 hours after placing the order.

If you want to cancel an order that has not been received, please go to the "My Orders" page, find the order to be canceled, and click the "Cancel Order" button;

After the "Cancel Order" application is successful, you can check the cancellation progress on the "My Orders" page.

Notes: 
  • If the order is canceled by the customer more than 24 hour after placing an order, the customer must bear any return shipping fees that may apply.

How to Request a Return

Please follow these steps to request a return:

  • Contact customer service, providing your order number and reason for return.
  • We will provide you with the return address and further instructions.
  • Please return the product along with its original packaging and all accessories.

Warranty Policy

AOGLLATI furniture products come with a one-year warranty. The warranty covers:

  • Material defects
  • Craftsmanship issues
  • Functional issues under normal use

Please note that the warranty does not cover damage caused by normal wear and tear, misuse, or improper maintenance. To claim warranty service, please provide proof of purchase.

Frequently Asked Questions

1. How will I know if my return request has been approved?

We will notify you of the status of your request via email once we receive your return request.

2. Can I return assembled furniture?

If the furniture has been assembled, you can still request a return, but please ensure the product is unused and in good condition.

3. What should I do if the product I received is defective?

If you receive a defective product, please contact our customer service team immediately, and we will provide a solution.

Contact Us

If you have any questions or need further assistance, please contact us at:

Customer Service Email: service@aogllati.com

Policy Changes

We may update this return and refund policy from time to time. Any changes will be posted on this page, so please check back regularly for the latest information.